Terms and Conditions 2025

62°NORD MASTER TERMS & CONDITIONS

 

1. DEFINITIONS

• Signature Adventures: Fixed-date group departures with a host or guide, following a set itinerary. These experiences are shared with other guests and may include individuals, couples, or small private groups, creating a collective journey with like-minded travelers.
• Journeys: Self-guided itineraries with fixed content as per marketing and booking confirmation. These follow a defined structure but are typically not tied to a specific date range, offering guests greater flexibility in scheduling.
• Bespoke Desk: Fully customized itineraries created on request for individuals or private groups. Bespoke Desk bookings may also include one-off arrangements, such as private boat charters or helicopter charters, even when not part of a broader travel program.

2. CONTRACTING ENTITY & JURISDICTION

All bookings are made with 62°NORD AS, a company registered in Norway. These Terms & Conditions and any agreements arising from them are governed by Norwegian law, including the provisions of the Norwegian Package Travel Act and related regulations.

3. BOOKING & PAYMENT TERMS

• A 30% non-refundable deposit is required at the time of booking.
• The remaining 70% balance must be paid no later than 30 days before the scheduled start date of the trip.
• For bookings made within 30 days of the trip start date, full payment is required at the time of confirmation.
• Payments can be made via secure credit card payment gateway or electronic funds transfer (EFT).

4. CANCELLATION & REFUND POLICY

• The deposit is non-refundable.
• Once the balance is paid (within 30 days of departure), the full amount is non-refundable.
• No refunds are issued for missed services, early departures, or unused portions of the itinerary.
• Name changes may be permitted up to 30 days prior to departure (fees apply).

In the highly unlikely event that 62°NORD must cancel an entire itinerary, guests will be offered a full refund of all amounts paid for the cancelled itinerary, excluding any external costs not booked through 62°NORD.

5. TRAVEL INSURANCE

62°NORD strongly recommends all guests purchase comprehensive travel insurance to protect against cancellation, delays, medical emergencies, and personal loss. Insurance protects both the guest and 62°NORD in the event of unforeseen disruption.

In the unfortunate event of personal circumstances requiring cancellation within the non-refundable period, guests should submit a claim directly to their travel insurance provider for reimbursement, as 62°NORD is unable to offer refunds beyond the agreed cancellation policy.

6. LIABILITY & RISK ACKNOWLEDGEMENT

Guests participate in all activities at their own risk. 62°NORD and its suppliers are not liable for injuries, losses, damages, or delays resulting from conditions beyond our control. Guests must assess their suitability and readiness for the experience.

7. HEALTH & SAFETY

Guests must disclose relevant health conditions or mobility limitations prior to the trip. Some activities occur in remote natural environments where immediate medical access may not be available.

8. AGE & PARTICIPATION

All guests are welcome unless otherwise specified. Specific age and license requirements apply to certain activities:

• Snow scooter activities: Guests must hold a valid driver’s license recognized in Norway to operate a snow scooter.
• Drive the Fjords experiences: Guests wishing to drive a vehicle must be at least 25 years of age and hold a valid driver’s license recognized in Norway.

62°NORD reserves the right to verify eligibility for all vehicle-related activities.

9. GUEST CONDUCT

Guests are expected to behave respectfully. 62°NORD reserves the right to remove any guest, at their own expense, if behavior is unsafe, disruptive, unlawful, or negatively impacts the group. No refunds will be given in such cases.

10. FORCE MAJEURE & ITINERARY MODIFICATIONS

62°NORD may modify or cancel parts of the itinerary due to unforeseen events including weather, regulations, transport delays, or illness. Reasonable alternative experiences will be offered where possible. Refunds are not issued for changes due to force majeure.

11. INCLUSIONS & EXCLUSIONS

Only services explicitly listed in the confirmed itinerary are included. Exclusions typically cover: international flights, insurance, alcoholic beverages (unless noted), meals not listed, personal purchases, and gratuities.

12. ITINERARY CHANGES & GUEST SUBSTITUTIONS

Name changes may be requested up to 30 days before departure, subject to a NOK 1,500 administrative fee. Itinerary changes after booking are not guaranteed and may incur additional costs or be treated as cancellations.

13. MEDIA & IMAGE USE

Unless otherwise requested in writing prior to departure, guests consent to the non-commercial use of their likeness in photos or videos captured during the experience for 62°NORD's promotional purposes.

14. DATA PROTECTION & GDPR

62°NORD complies with the General Data Protection Regulation (GDPR). Guest data is collected solely for trip administration and is not sold or shared outside necessary service providers. Guests may request access, correction, or deletion of their data at any time.

15. DISPUTE RESOLUTION

These Terms & Conditions are governed by Norwegian law, including the applicable provisions of the Norwegian Package Travel Act.

In the event of a dispute that cannot be resolved amicably, the matter will be handled according to the legal framework governing package travel in Norway. 62°NORD is committed to seeking constructive, fair, and timely resolution in all cases.

Version: Master T&Cs v1.3 Effective Date: 29 April 2025